Product: Hewlett-Packard Automation (formally Opsware NAS/SAS) BMC also offers an Enterprise Integration Engine to integrate with the CMDB.For enterprise service desks, Remedy is at the top of its game - it’s extremely flexible and scalable, so organizations can get up and running in a few weeks and look forward to a long relationship with the product.ħ: Network & Systems Configuration Management A federated CMDB environment enhances scalability and maintainability. Through the Cognos platform, organizations can manage risk issues, such as compliance, while maintaining a focus on the KPIs that drive the business, such as revenue growth, operating margin, and asset efficiency.Įnterprise Manager offers a single, consolidated view of the IT infrastructure and establishes relationships among IT infrastructure components and their support of business services. Because so much data resides in IT systems, organizations need a business intelligence system that not only grabs data from the IT operations environment but also can get information from sales, HR, CRM apps, and all other systems. Why We Love It: While management data from IT systems is great, really effective organizations manage all of their business operating units by defined metrics.
Fixes now can be prioritized based on the criticality of the affected business process, minimizing the cost of outages and speeding recovery time. Using Foundation’s visual dependency maps, applications and stakeholders can be rapidly identified, improving communications and ensuring that appropriate resources are applied to reduce the overall mean-time-to-repair. Foundation also can help isolate the root cause of problems by mapping applications to the underlying physical and virtual infrastructure, thus identifying dependencies. Dependency visualizations support change-impact analysis, reducing system outages and increasing service availability. By mapping virtual servers to their physical hosts, end-to-end application dependencies remain clear. Product: Tideway Foundation In addition to traditional applications, the product also can manage virtualized server environments. Service status is calculated based on an understanding of service dependencies and behaviors, and TBSM works to pinpoint the actual impact of problems on overall service availability, performance, integrity and business activities. Role-based views provide flexible and customizable visualization dashboards that can be defined based on user perspective, while scorecards automatically track the impact of issues in real time.
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IBM also uses a federated model to update service maps, so you can rely on an application discovery mapping or CMDB tool to populate needed information. After you define your service scorecards, KPIs, and SLA metrics, TBSM will help manage them, using Tivoli or just about any other NSM suite to provide data. Why We Love it: Events are great, but if you need to manage the ongoing health of services, processes, transactions, missions, and business activities, take a look at TBSM. Product: IBM/Tivoli Business Service Manager and Service Level Advisor For organizations with several different management platforms, Netcool can act as an overall manager of managers. It then distributes event information to the operators and administrators responsible for monitoring service levels, using Web-based consoles. It collects event streams from just about any device (some joke that even toasters can be managed by Netcool) and presents a single, consistent view of the current state of all managed systems. Netcool OmniBus provides a consolidated view of enterprisewide events as well as status information.
Why we love it: Under the Micromuse banner, Netcool has been one of the best-kept secrets of the telecom market for more than 10 years. Spectrum enables automated Layer 2/3 network discovery, monitoring, topology mapping, and root-cause analysis. This will help enterprises minimize recurring WAN issues and provide consistent reporting across a heterogeneous infrastructure. It can manage a diverse collection of devices and isolate the source of performance degradation throughout the network. While other tools are strong in this market, CA balances scalability with maintainability to make eHealth something customers can maintain without an army of staff. While Concord eHealth was in the past dinged for a lack of customization and problems with scalability, CA has really stepped up to the plate and addressed these concerns while maintaining the product’s ease of usability. Why We Love It: CA’s eHealth & Spectrum, purchased from Concord in 2005, is a powerful one-two punch in the battle to ensure network availability and performance. 1: Network Fault & Performance Management
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